WNDR STUDIOS
CODE OF CONDUCT

​Code of Conduct for Guardians and Parents

Parents play a vital role in creating a positive and supportive environment for their children’s participation in our programs. This section outlines the expected behaviour of parents to ensure that our studio remains a safe, inclusive, and enjoyable space for all.

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Respectful Behaviour

• Expected: Parents are expected to model respectful and positive behaviour when interacting with staff, children, and other parents. They should foster an environment of encouragement and support for their child and others.

  • Examples: Offering positive feedback to children, supporting staff instructions, and engaging respectfully in discussions about a child’s progress.

• Unacceptable: Aggressive behaviour, disrespectful comments, or undermining staff authority is not tolerated.

  • Examples: Criticising staff in front of children or other parents, shouting, or using offensive language during performances or classes.

 

Support for Child Safety

• Expected: Parents must adhere to safety protocols, including drop-off and pick-up procedures, and provide up-to-date contact information. They should also ensure their child is collected on time. Parents should be available by phone during anticipated class times in case of emergency.

  • Examples: Ensuring children are signed in and out correctly, notifying the studio of any changes in pick-up arrangements or planned absences. Ensuring can answer to phone or have an emergency contact during class times in case of emergency.

• Unacceptable: Failing to follow these procedures, leaving children unsupervised, or sending someone not authorised to collect the child.

  • Examples: Arriving late for pick-up without notifying staff, or allowing unauthorised individuals to collect the child without prior communication.

 

Participation and Involvement

• Expected: Parents are encouraged to engage with their child’s experience at the studio positively. Feedback on programs is welcomed, and involvement in special events (e.g., recitals or community events) is encouraged in a supportive manner.

  • Examples: Offering constructive feedback about their child’s experience in classes, volunteering to help with events.

• Unacceptable: Disruptive behaviour during classes or events, such as interrupting lessons or making negative comments about other children’s performances or commenting on the work of other students.

  • Examples: Entering the dance studio or school defined area during classes without prior permission, criticising children’s performances in public spaces.

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Appropriate Communication

• Expected: Parents should communicate professionally and respectfully with staff and Contractors, whether in person, via email, or on social media. Concerns about their child’s progress or any studio policies should be addressed privately through the appropriate channels.

  • Examples: Booking a meeting with the instructor or General Manager to discuss progress, emailing the studio with queries, or using designated communication apps for updates.

• Unacceptable: Airing grievances on social media, confronting staff in front of children, or using inappropriate language in communications.

  • Examples: Posting complaints about the studio on public platforms, yelling at staff or contractors or sending hostile emails.

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Adherence to Policies

• Expected: Parents are expected to understand and comply with all studio policies, including the Code of Conduct, confidentiality agreements, and health and safety protocols.

  • Examples: Respecting rules around no photography without consent, keeping sick children at home, and following event procedures.

• Unacceptable: Failure to comply with studio policies or undermining the guidelines set by the studio.

  • Examples: Bringing a child to class when they are unwell, taking photos of children without permission, or ignoring safety rules.

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Confidentiality

• Expected: Parents are expected to respect the confidentiality of other children and families. Any private matters or concerns raised should be kept within the bounds of the studio.

  • Examples: Not discussing other children’s behaviour or performances with other parents, respecting the privacy of communications between parents and staff.

• Unacceptable: Sharing private information about other families or children without their consent.

  • Examples: Discussing a child’s performance in public or online, or gossiping about studio issues.

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This Parent Code of Conduct helps create a harmonious, safe, and nurturing environment where children can thrive and parents can feel confident that their behaviour contributes positively to their child's experience at our studio.

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Like more information? Contact Us:

• If you have any questions or concerns about this Code of Conduct, please contact us at team@wndrstudios.com.au.

• WNDR Studios also adheres to their Stakeholder and Teacher Code of Conduct and child and Youth Risk Management Strategy which can be made available on request.